Excellent pet care needs to be the foundation of every practice, but if it's the only focus, the clinic might not be as successful as it could be. Great health care for pets at the expense of customer service can result in high customer turnover or lackluster reviews. Here are a few reasons why customer experience really matters. Marketing guru, Dr. Jill Lopez, explains how to make customers love your service!

 

Continuing Education:

This program 20-797142 is approved by the AAVSB RACE to offer a total of 0.25 CE Credits, with a maximum of 0.25 CE Credits being available to any individual veterinarian or veterinary technician/technologist. This RACE approval is for the subject matter categories of medical and using the delivery method of anytime/on demand .This approval is valid in jurisdictions which recognize AAVSB RACE; however, participants are responsible for ascertaining each board’s CE requirements. This program is also approved in the State of New York for 0.25 CE Credits.

For CE credits, you must pass the quiz below:
https://www.classmarker.com/online-test/start/?quiz=ndt5fc12e9ac232f

2021-02-22 36 min
Audio File Episode Page

Available Results

Generated results are saved to the knowledge database for reuse and search.

No generated results are available for this episode yet.

Extract Knowledge

Pick what you want extracted first. Model, scope, and chapter options appear after a template is selected.

Generated results for public episodes are saved to the knowledge database so they can be reused and searched later.

Transcript

No transcript is available for this episode yet.
Sign in to generate a transcript for review.
Sign in

Chapters

No chapters available.