Transforming teams through roles, responsibilities, and expectations with Susan Ramirez Founder & CEO of The National Angels

As managers, it's on us to make sure our team members understand how their roles fit into the bigger picture, and there's no better way to do this than setting clear priorities and even clearer expectations.  In this episode of Managing Made Simple, I'm joined by Susan Ramirez, Founder & CEO of The National Angels nonprofit, where we talk about the Roles, Responsibilities, and Expectations framework that has propelled the organization to massive scale, accountability as a leader, and the four questions every manager must ask themselves when leading a team.  Resources mentioned in the show: Unreasonable Hospitality by Will Guidara About Susan: Susan is the Founder & CEO of National Angels. In 2015 Susan left an 8 year career in corporate America and has now grown into a national organization, currently operating 21 cities in 16 states. Learn more about National Angels: https://www.nationalangels.org/ -- Get the Thriving Team Scorecard and join my 20-day challenge to become a better manager to your team in just one month - liagarvin.com/scorecard  Looking for support for your team? Reach out to hello@liagarvin.com to learn more about one of my four core focuses for teams: For Entrepreneurs & Founders - Let's get you out of the weeds and your teams firing on all cylinders, saving you time and money to reinvest in your business. Ask about the "Ops Playbook" to get started. For Corporate Managers & Teams - Want to build more effective managers, get better at giving & receiving feedback, solve RTO the right way, or support your team in navigating change and uncertainly? Ask about my "Manager & Team workshops". -- Connect with me! LinkedIn: LinkedIn.com/in/liagarvin Instagram: instagram.com/lia.garvin Web: liagarvin.com Music by Y8S: isaacy8s.com Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo Looking for support for yourself of your team? I've got you covered. Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I transform teams from cost centers to profit centers with practical tools and research-backed strategies that make managing EASIER. Get all the details at: www.liagarvin.com Contact: liagarvin.com/contact Email: hello@liagarvin.com Follow on Instagram: https://www.instagram.com/lia.garvin Watch on YouTube: https://www.youtube.com/@Lia.Garvin -- © 2026 Lia Garvin / Managing Made Simple