Nailing the basics of being a great manager with Kristen Hartley, Learning & Development Leader at Workday

It's often the little things that add up over time that make us great managers and leaders, and the difference between good and great managers often comes down to how intentional we are into bringing clarity and transparency into how we communicate.  In this episode, I'm joined by Kristen Hartley, Learning & Development leader at Workday, where we dive deep into two of the most important topics for managers of any sized team (and my two favorite things to talk about), how to set expectations and paint success and how to make feedback a two way street and ask for feedback effectively. We also dive into how to scale yourself as a leader, and the mindset needed to take your leadership game to the next level. Learn more about Kristen and her coaching at: khartleycoaching.com Ownership episode mentioned in this show - EP31: Why an ownership mindset is the secret to your team's success -- Get the Thriving Team Scorecard and join my 20-day challenge to become a better manager to your team in just one month - liagarvin.com/scorecard  Looking for support for your team? Reach out to hello@liagarvin.com to learn more about one of my four core focuses for teams: For Entrepreneurs & Founders - Let's get you out of the weeds and your teams firing on all cylinders, saving you time and money to reinvest in your business. Ask about the "Ops Playbook" to get started. For Corporate Managers & Teams - Want to build more effective managers, get better at giving & receiving feedback, solve RTO the right way, or support your team in navigating change and uncertainly? Ask about my "Manager & Team workshops". -- Connect with me! LinkedIn: LinkedIn.com/in/liagarvin Instagram: instagram.com/lia.garvin Web: liagarvin.com Music by Y8S: isaacy8s.com Download my FREE guide to making hard conversations with your team easier at liagarvin.com/convo Looking for support for yourself of your team? I've got you covered. Explore manager training, leaders keynotes & offsites, and 1:1 advisory, or my 90-Day-COO program for business owners who want simple systems that actually work. I transform teams from cost centers to profit centers with practical tools and research-backed strategies that make managing EASIER. Get all the details at: www.liagarvin.com Contact: liagarvin.com/contact Email: hello@liagarvin.com Follow on Instagram: https://www.instagram.com/lia.garvin Watch on YouTube: https://www.youtube.com/@Lia.Garvin -- © 2026 Lia Garvin / Managing Made Simple