How to Respond to Criticism Without Losing Control
In this episode of Let Me Speak to a Manager, Ian Mathews and Frank Cava break down a powerful leadership moment featuring Steve Jobs responding to a blunt and public criticism during a 1997 developer conference.
At the time, Apple was struggling, far from the powerhouse it is today. What followed was a masterclass in handling difficult questions, managing ego, and leading with clarity under pressure.
They unpack:
- How great leaders respond to public criticism without getting defensive
- Why pausing before responding is a leadership superpower
- The difference between engineer thinking vs. executive thinking
- How to balance customer needs with company-scale decisions
- Why doubters can actually drive innovation
- The leadership principle of starting with the customer and working backwards
This episode is a must-listen for leaders, entrepreneurs, and managers looking to improve communication, decision-making, and executive presence in high-pressure situations.
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