60: Using AI to Drive Organizational Change with Sara Flowers

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In this episode of Using AI at Work, host Chris Daigle catches up with longtime business strategist and Chief AI Officer graduate, Sara Flowers. Known for her deep expertise in workplace optimization, Sara shares how she’s used generative AI to revolutionize operations for multiple eight-figure companies. From streamlining customer service with enterprise tools like Ada to designing custom GPTs for project management, newsletters, and time tracking, Sara reveals her change management strategies and how she seamlessly integrates AI to boost human productivity—not replace it. This is a masterclass in how AI can drive ROI, team morale, and scalability across departments.

🔎 Find Out More About Sara Flowers and Grow With Flowers:
LinkedIn: https://www.linkedin.com/in/thesaraflowers/
Website: https://www.growwithflowers.com
Email: sara@growwithflowers.com

🛠 AI Tools and Resources Mentioned in This Episode:
ChatGPT ➡ https://chat.openai.com
ChatGPT for Teams ➡ https://openai.com/teams
Ada ➡ https://www.ada.cx
Timely ➡ https://memory.ai/timely
Trello ➡ https://trello.com
Slack ➡ https://slack.com
Midjourney ➡ https://www.midjourney.com

Chapters:
00:00 - Welcome Back and Introducing Sara Flowers
01:18 - Sara’s Background and Entry into AI
04:03 - From ChatGPT Curiosity to Full Integration
07:01 - Building Bots for Every Client Use Case
10:22 - Automating Customer Service with Ada
15:00 - Measurable Impact and Internal Buy-In
20:18 - Managing Change with AI and Transparency
26:36 - Expanding AI Across All Departments
33:58 - Structuring Teams Around Ongoing AI Growth
41:55 - Hiring, Vetting, and The AI Talent Gap
50:44 - Final Thoughts and Invitation to Connect

🔸 Be sure to download this week's Smartcut: https://smartcuts.io/60
And check out the related prompts at: https://PromptVault.studio