Charles Nader's Changing the Healthcare System: Doc.com's Mission to Deliver Free Care Worldwide

 In this episode, we had an insightful conversation with Charles Nader, the visionary behind doc.com.
 Discover how Charles and doc.com are aiming to fundamentally change the future of healthcare,
 and that starts right about now.
 We really based our technology build on
 capturing scientifically-relevant data, which in healthcare data is extremely important.
 It's one of the pillars of medicine, epidemiology, and analytics.
 What we did is we've built something that captures all that data.
 We can use it to train our own AI models to make each consultation more precise.
 Basically, what we go through is a sophisticated process that leads
 out to connecting you to a doctor where the AI is doing the leg work.
 It presents it to the doctor all processed with a suggested diagnosis,
 a suggested treatment.
 Really, it saves a lot of time.
 This is right about now with Ryan Alford, a Radcast Network Production.
 We are the number one business show on the planet with over 1 million downloads a month.
 Taking the BS out of business for over six years in over 400 episodes.
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 Well, it starts right about now.
 Hello, and welcome to right about now.
 Always talking about what's right, what's now.
 We come to Charles Nader.
 He is the president and CEO, the chairman of doc.
 doc.com. What's up doc?
 It's a pleasure to be here.
 I appreciate it very much.
 Well, there's a lot happening right now in the world.
 What we're doing is pretty significant in regards to technology in the world situation
 and how it can have a huge impact on society.
 The mission of providing free basic health care globally using tech.
 I'll tell you guys a story.
 I studied medicine in Mexico.
 I used to go to the general hospital in Mexico City.
 There would be lines of people that would form around the hospital.
 These people would come from outskirts of the city
 and spend half a day for five hours to see a doctor there.
 It was very taxing for the hospital.
 Most of the cases were cases that could have been solved at home.
 You had a guy come in,
 pain in his abdomen.
 Oh, you know, I've been feeling bad.
 It's been hours now all day.
 It turned out he had bad tacos last night.
 The problem really was that there was no easy access to health care
 that could solve these types of situations.
 Mexico in particular, a lot of these people,
 they don't have bank accounts.
 They didn't have credit cards amazingly enough.
 Even the poorest of everyone still had a smartphone.
 That's that ubiquity of smartphones.
 They would find a way to get a smartphone.
 Really, it was something that I was inspired a lot.
 Our objective was to solve that access to health care
 because it takes its form in different shapes,
 different ways and different parts of the world.
 They're really it's a global problem.
 But I wanted to create a solution that would tend to that specific problem
 because the world doesn't need more specialists.
 You actually need more preventative medicine,
 more primary care to guide you in the right direction
 to be easily accessible.
 The way we ended up solving it was through free telemedicine
 and built the business around that.
 Ways of monetizing around free health care.
 It became my life mission.
 It has a huge, beautiful social benefit.
 Maybe a basic service.
 You get to connect and speak to a doctor through telemedicine.
 There are limitations.
 We try to limit it to 15 minutes
 because really, if you need more time than that,
 you should actually go see a doctor.
 But at least we can guide you in the right direction.
 If it's more simpler things, we can give you prescription
 and it solves that basic access to health care problem.
 Our service is 20 hours a day.
 On-demand, anyone can call you.
 You don't need insurance or anything.
 We really based our technology build
 on capsurizing scientifically-relevant data,
 which in health care data is extremely important.
 It's one of the pillars of medicine,
 epidemiology and analytics.
 What we did is we built something that captures all that data.
 We can use it to train our own AI models
 to make each consultation more precise.
 Basically, what we go through is a sophisticated process
 that leads us to connecting you to a doctor
 where the AI is doing the legwork.
 It presents it to the doctor all processed
 with a suggested diagnosis, a suggested treatment.
 Really, it saves a lot of time.
 Because if we can save even 30 seconds on our call average,
 we just have a call average of 11.8 minutes.
 We can reduce that to less than 10 minutes.
 It allows us to treat thousands more.
 That has always been our objective to optimize that
 as much as possible.
 Because we have sophisticated AI tools now,
 we are able to achieve that,
 which allows us to scale more
 and really make free basic health care reality for the world.
 And it's just an exciting time for us.
 It's really one of the most significant times
 in human history combining these things.
 Because these service-like hours is now something
 that can be made a reality.
 It's not dependent on governments or institutions.
 It's just a standalone thing, lives on its own.
 We have our pharmacy vertically integrated.
 That is part of our business model.
 Our mission now is to go spread it to all continents.
 You know, I want to look back four or five years from now and say,
 we did it.
 We started this in Mexico to solve the need and it evolved.
 And now we're a US company soon to list on the NASDAQ.
 It's just been an amazing journey with a lot of different evolutions.
 We built our business around solving the problem.
 You know, what is the problem?
 Access to health care.
 It wasn't just focused on trying to make money.
 We found ways of having a scalable business around it
 but solving the problem was the goal.
 Business model-wise, it's for profit company.
 I heard NASDAQ, I heard for profit.
 So doctors are committing their time for free basic health care.
 Obviously, 5, 10, 15-minute session.
 Walk me through that business model a bit for doctors' time,
 how that's compensated if it's free.
 Essentially, we pay the doctors.
 They are compensated.
 We pay them and our business is pharmacy.
 That's our core business.
 We have other revenue streams.
 We did thousands upon thousands of consultations throughout the years.
 And one thing was very clear.
 Most patients ended up with some sort of either prescription
 or suggested product.
 It was just common sense for us to make that the core of the business model.
 In order for that to work and be scalable,
 we had to really optimize and create our own protocols for telems.
 And if we're able to optimize the amount of patients
 that doctor sees per hour,
 then the business is scalable.
 Let's say we have 10 patients seen per hour through our service
 and two or three buy from us.
 It covers the cost of our services
 and then the rest becomes profit.
 One of the things about pharmacy is pharmacy as a business
 is a very noble business.
 It really works in all markets.
 What makes us scalable is pharmacy.
 It's not pharmaceuticals.
 It's different pharmaceuticals and pharmacy
 are two very different things.
 I think in the current administration in the US,
 you see all these healthcare reforms happening.
 The focus is really on trying to reduce drug prices.
 It doesn't impact how pharmacies work.
 Pharmacies will still keep on selling to their customers.
 It does impact the total price of the product.
 But pharmacies still are ongoing.
 Our business is really pharmacy
 and all the additional revenue streams.
 And that's why our whole platform is focused
 around optimizing the time.
 All these pharmaceutical companies in the US
 spend billions of dollars on advertising and marketing
 which drive people to the doctor
 because they hear about symptoms that are marketed
 that they then go.
 And then the doctors get paid.
 Then the pharmaceutical companies get paid.
 The consumers always write in the check.
 None of it subsidized.
 We have a whole show about just that part of it.
 Let's go down the path of what I said is generally true.
 It's a very interesting approach.
 And obviously has some altruistic values to it
 that are baked in because there's a lot of people
 that need this healthcare.
 But it's an interesting model
 where the pharmacy profits are paying
 for the visit essentially,
 the quick visit, the efficient visit
 that we all long for a lot of times.
 Because again, how much time is wasted
 driving to the doctor, waiting at the doctor,
 getting into the doctor, waiting on the nurse.
 There's so much inefficiency in that process
 as it is.
 And I love my doctor, but just saying,
 I can't tell it like it is.
 And you're serving all types here.
 But there's a lot of efficiency here
 that we could learn from.
 There has to be a clear separation
 between what the doctor does
 and the prescription side of things,
 the product side of things.
 What we wanted to create was the ultimate healthcare solution.
 You do want to have a consultation
 and easy access and something that's pure.
 That's not influenced by anyone brand
 or anything you want that to stay pure.
 And it's really a requirement.
 It has to stay like that.
 But you also want to have treatments
 because treatments are a necessary thing in healthcare.
 It's really having a clear separation there.
 That's how we built it.
 So doctors, for example,
 are not incentivized
 for to do any kind of prescription or any.
 Their objective is just to give
 the highest quality consultation
 within that moment possible
 and solve that patient's problem.
 Yes, we have a pharmacy.
 It's vertically integrated.
 But there's no incentive there
 to prescribe a certain medication more or anything.
 You need both sides of it.
 You're right.
 It's true that the way the system has been kind of created
 over the last 50 to 100 years.
 There's been a lot of interests
 and a lot of changes
 and influencing happening.
 It's still antiquated.
 We started this in 2012,
 the whole journey,
 what evolved into what today is doc.
 And I just even back then there was Skype
 that already existed.
 There's still many types of cases
 that are more on the primary care side.
 You can solve through telemedicine,
 through video chat.
 We're now in 2025,
 almost 2026.
 It still hasn't gone mainstream,
 which is incredible to me.
 To think, wow, you know,
 it's weird pushing this.
 I think we're that key
 that elocks telemedicine to the mainstream.
 What volume of patients are being served
 and what percent of them go on
 to need more than just that?
 How many things are getting knocked out
 with that one 10, 15 minute visit
 versus that have to go to a next one
 and how many people are we serving?
 Historically, our statistics have said
 majority of things, let's say more than 50%
 are things that we can solve.
 So you're talking about thousands of types of cases now.
 There's a lot of gastrointestinal and respiratory issues.
 You have a lot of focus on that.
 If you look at telemedicine things out there right now,
 they're more focused on specific niches
 like weight loss.
 We're just saying this is a health care solution
 for whatever you need.
 And the data comes in from patients using it.
 Okay, normal, very common.
 Any hospital will tell you that gastro
 and respiratory are the most common types
 of ailments that people have.
 Those are the most common in the US.
 They're state by state regulation,
 unlike in other countries.
 We're doing basically a staged roll
 up throughout the US.
 More and more people are finding out
 about our services.
 Historically, you've treated hundreds of thousands.
 And we want to make that millions go from there.
 Part of the reason we're listing on the NASDAQ
 and moving forward with this
 because that really allows us to export
 what we've created and which is currently running
 in the US to other countries
 and scale it much faster.
 That's the path ahead of us.
 That's our growth plan ahead of us.
 Especially for general stuff.
 I mean, look, if you've got something special,
 you need a specialist.
 You get to go see something more in depth.
 That makes sense.
 But for everyday stuff, it makes a lot of sense.
 We have three services.
 Medical, therapy and veterinary.
 So basically the same process.
 Those are coming in next year.
 Therapy and veterinary.
 All you do is press the button.
 And the first thing it does
 is ask you what type of consultation
 we're just going to go into medical assistance.
 Then after that, what we do is we can speak to it.
 My head hurts.
 I have a headache and I think I have a fever.
 It just records that.
 Now, it scans your face.
 What it does is a lot of patients will tell you things
 that, oh, you know, feel this way.
 Then when you do it real-time scan,
 you see their pulse and their blood pressure.
 Another metrics tells a different story.
 Or so that's very useful
 to make a higher quality consultation for a dog.
 It's about 30 seconds
 and within that 30 second period,
 we can determine lots of different metrics.
 So once that's done,
 there's discovery questions
 that are done based on what I told.
 My head hurts.
 I wondered if it started hurting.
 That's an hour ago.
 Where did you feel you had, like, back of the head?
 Different discovery questions
 based on what I told it and based on the scan.
 And then after that,
 it allows you to upload any pictures
 or any kind of documents.
 Let's say you have a rash on your skin
 or you're taking certain medication
 or you have a blood test.
 You can upload any of that.
 And once that's done, it puts you into
 it's a 24-hour service.
 What's the average wait time, Charles?
 I can go from 15 seconds to five minutes
 depending on the hour of the day.
 It really depends on the days.
 The weekends have more people
 than the week times on the east coast.
 During the night time,
 there's less people that use it.
 It's really common sense goes that way.
 But either way,
 just to wait five minutes
 and speak to someone at no cost,
 it's worth the wait to speak to them.
 Anybody where this is available
 can use this for free.
 Yep, anyone you don't need insurance,
 you don't need anything,
 but a smartphone basically
 and download it from the app store, of course.
 Fascinating.
 That's really interesting.
 When is your NASDAQ
 and all that roll out with the details?
 We plan on listing before the year ends.
 We spent the last year and a half
 prepping the company for that.
 So it's a lot of work
 to become public company.
 That's what they call.
 It's happening soon.
 We have something very unique
 for the public markets as far as what we do.
 And really because of the nature of our services,
 I always thought that as a company,
 we should be a public company.
 With healthcare,
 it's highly regulated.
 We're doing something very disruptive as well.
 And it's just something that I think
 enhances the company more being public
 because it also brings more tension to our solution.
 It's a huge milestone for us.
 We've put in one of the things
 about public companies.
 People don't realize taking a company public
 is a hard thing to do.
 Just the auditing alone.
 It's like, wow,
 it's the amount of detail in PCOB auditing.
 And then you realize
 it's also beautiful in a sense
 because it forces the company
 to have everything glean and straight.
 And in our particular case,
 it really has enhanced a lot of the things that we've done.
 It just makes everything so much better and polished out.
 So it's been a lot of work,
 but we're essentially at the almost at the moment to list.
 And it's something very exciting for us.
 It's just been, you know, everything's coming together.
 I do know how much scrutiny
 and how big a deal that is.
 It's not an easy process.
 I have to ask, what did we pay for doc.com?
 You had to have bought that, I'm sure.
 Yeah, yeah, it was.
 It wasn't cheap, my bet.
 It wasn't cheap.
 I acquired the name in 2018.
 It was something that I just thought it was a perfect name
 for what we were doing.
 The name I was after for essentially a year.
 It used to be owned by a big company
 that owned BTS sound technology for movie theaters.
 They acquired the name through a different acquisition
 that they did at a different company.
 They had it as an asset.
 But in that way, it was like passed on over the years
 since the 90s.
 So it was never actually used in a significant way.
 And I was after it.
 And I actually spoke to the receptionist company.
 That's how it all started.
 And I was just like, hey, you don't really want to buy this domain.
 But we don't have it.
 And I'm like, yes, you do.
 I had to send her some flowers.
 So she remembered my name.
 Because I would call every week.
 And it just turned after a year later,
 we were able to buy it.
 The day transferred over to us.
 I got offers over 10 times what we had paid.
 It was one of the greatest things.
 It was just one of those pieces
 that I thought was necessary to really make it global.
 It works in multiple languages.
 Doc is really doctor and Spanish and English.
 And even in Chinese, you can say Doc.
 And they know what that means.
 It's I think the perfect name for what we're doing in our mission.
 It is as a brand marketing guy.
 Very smart play for what you're doing.
 Heads off for that.
 And congratulations on everything you're doing.
 And he's just called to action.
 I've ever had.
 Go to doc.com to learn more.
 Or any other call outs, Charles, either social or otherwise.
 You can follow us at doc.com official on Instagram
 and on Twitter.
 My personal Twitter is Charles Nader of my Instagram is Chuck Nader.
 And to follow us, we're on social media.
 We're starting a lot more campaigns now to create more awareness.
 There's a lot of very amazing people helping us out
 from all walks of life, from people's celebrities,
 from Hollywood and from athletes and things like that.
 People that really believe in what we're doing
 because of the benefit that it provides,
 you'll see that happening.
 And it's just right now we're just focused
 on growing as a public company.
 I want to look back four or five years from now
 and say, okay, we did it.
 Our services are available all over the world now.
 We can now say we actually changed the world for the better.
 That's our focus for the next four or five years.
 Hopefully we can get it done faster.
 Well, on your way.
 Appreciate you for coming on and sharing.
 And for all you're doing.
 Thank you very much, Ryan.
 I appreciate it.
 Appreciate the time.
 Hey, guys, you need to find us.
 Ryan is right.com.
 We'll have links to social media.
 And the easy handle, which is doc.com.
 Find out, learn more.
 And you can watch for that public.
 Availability comes on Nashdack over the next few months.
 We really appreciate Charles for coming on.
 And we appreciate you for making us number one.
 See you next time on Right About Now.
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